Product Support
Comprehensive Stayer documentation for setup, direct booking, calendar integration, guest experience, AI Copilot, communications, operations, and billing.
Each section includes practical setup steps, configuration notes, and everyday operating guidance.
Launch Stayer with properties, team access, booking settings, and first workflows.
Build a branded booking website connected to availability, payments, SEO, and recovery.
Keep availability, imported stays, direct bookings, and operational tasks aligned.
Create digital guides, AI concierge flows, QR access, local tips, and mobile experiences.
Ask questions, analyse performance, draft messages, create tasks, and automate actions.
Manage guest and team conversations across WhatsApp, SMS, email, and AI-assisted replies.
Automate cleaning, laundry, maintenance, inventory, assignments, and photo verification.
Manage subscription, direct booking payments, Stripe, payouts, invoices, and plan settings.
Restart the local dev server, hard refresh the browser, and confirm the page references the latest asset filename. Next image optimisation can cache old public image paths during development.
Check the source iCal feed, confirm sync status, review blocked dates, and inspect overlapping direct bookings or owner stays in the timeline view.
Confirm the guest contact details, enabled delivery channels, template status, automation trigger, and message logs in Unified Communications.
Review checkout time, enabled automation rules, property assignment settings, checklist templates, and whether the booking source created a checkout event.
Open Payment Setup, complete any required Stripe verification, confirm country/currency support, and check whether payouts and card payments are enabled.
Answers to common product and positioning questions.
Stayer is not a booking marketplace. It is an operating platform for what happens after and around the booking: direct booking sites, guest experience, calendar integration, communications, AI, and operations.
Yes. Operations workflows are designed so cleaners, maintenance teams, and providers can receive jobs, accept work, submit updates, and upload photos through WhatsApp.
Stayer can work alongside PMS companies and booking sources. It focuses on direct booking, in-stay experience, communications, and operational execution.
AI Copilot can suggest and prepare actions, but permissions and approval flows should be configured for sensitive or business-critical changes.
No. Stayer is independent and is not affiliated with, endorsed by, sponsored by, or otherwise associated with Airbnb, Inc.
For account-specific help, include your workspace name, property name, booking reference if relevant, and screenshots of what you are seeing.