Privacy Policy

This Privacy Policy explains how Stayer collects, uses, shares, and protects personal information when you visit our website, use our software, interact with our services, or communicate with us.

Stayer is built for short-term rental operators. Depending on how a host or property team uses Stayer, we may process information about account users, guests, property staff, contractors, and website visitors.

We may collect account details such as name, email address, business name, role, login information, billing details, and communication preferences.

We may process property, booking, calendar, guest, message, task, inventory, and operations data that users choose to upload, connect, or create inside Stayer.

We may collect technical information such as device type, browser, IP address, pages viewed, approximate location, usage events, diagnostics, and security logs.

We use information to provide, operate, secure, personalise, and improve Stayer, including account access, direct booking websites, calendar sync, guest communications, AI features, analytics, and operational workflows.

We may use information to provide support, send service updates, detect abuse, comply with legal obligations, develop new features, and understand how users interact with the product.

We may use aggregated or de-identified data for analytics, benchmarking, product improvement, and marketing, provided it does not reasonably identify an individual.

Stayer may use AI systems to draft messages, analyse bookings, suggest workflows, classify tasks, or generate operational insights. Information processed by AI features depends on the feature being used and the permissions configured by the account owner.

Where practical, Stayer is designed to keep users in control of important actions through permissions, review flows, and auditability.

We may share information with service providers that help us host infrastructure, process payments, deliver communications, provide analytics, operate AI features, prevent fraud, or support the service.

We may share information when required by law, to protect rights and safety, to complete a business transaction such as a merger or acquisition, or with your direction or consent.

If Stayer connects to third-party services, information may be shared with those services as needed to provide the integration.

We keep personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.

Account owners may request deletion or export of certain data, subject to legal, technical, security, and backup limitations.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No internet service is completely secure. Users are responsible for using strong passwords, protecting account access, and configuring team permissions carefully.

Stayer may process and store information in countries other than where you are located. Where required, we use appropriate safeguards for international transfers.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information. You may also have the right to withdraw consent where processing is based on consent.

To exercise privacy rights, contact us through the details provided by Stayer. We may need to verify your identity before responding.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.